01 / PRIVACY POLICY
What this website does and does not collect directly
This website presents service information and contact links. It does not provide an enquiry form, visitor account, login, authentication service, or online payment facility. No active analytics-based visitor measurement is described as part of this website. We do not ask you to submit personal information into an on-site form or create a profile to read the pages.
A browser still sends technical information when requesting a website. The hosting provider or delivery infrastructure may create logs containing information such as an IP address, request time, requested page, browser details, or error information. The existence and retention of particular logs depend on the actual hosting setup; this policy does not claim that all logging is disabled.
02 / PRIVACY POLICY
Information you choose to send directly
If you call, use WhatsApp, or email, your message may include a name, contact details, property location, incident description, access arrangements, and any attachments you choose to share. Such information is used to understand and respond to the enquiry, discuss assessment suitability, prepare a proposed scope, and coordinate work if it is subsequently agreed.
Send only information relevant to the enquiry. Avoid identity documents, payment credentials, unrelated occupant details, and private records visible in photographs. Never enter an unsafe or restricted site to obtain images or information. Do not approach suspected hazardous materials or photograph them from inside an unsafe property for us.
03 / PRIVACY POLICY
Third-party communication and external links
WhatsApp, email providers, and telephone services process communications through their own systems and according to their own terms and privacy practices. Opening a WhatsApp link or sending email takes the interaction outside this informational website. Your provider may process account information, message metadata, or content under the arrangements you have with that provider.
The main company website, https://cleanology.qa/, is a separate destination. Review its information and any relevant third-party policies when you use those services. We do not promise that messages remain within Qatar, describe a verified storage location for every provider, or claim control over third-party retention and security practices.
04 / PRIVACY POLICY
Handling, sharing, and retention of enquiries
Enquiry information may need to be handled by people involved in responding to your request, preparing a quotation, or coordinating agreed work. Where another organization or specialist needs involvement, the information required and the proposed next step should be clarified. Please do not send confidential material on the assumption that a cleaning enquiry requires it.
This policy does not state an invented fixed retention period. Relevant enquiry and service records may be needed for follow-up, administration, or applicable obligations; communication providers can retain separate copies under their own policies. No transmission or storage method can be promised risk-free, and this notice is not a security certification or legal-compliance guarantee.
05 / PRIVACY POLICY
Cookies, local browser data, and future changes
This informational service does not describe an active advertising tracker, analytics platform, or account-related cookie system. That statement is not a technical certification of every browser or hosting behavior. Your browser, extensions, network services, or third-party destinations may process information independently of the content on these pages.
If website features change, the privacy information should be reviewed to reflect the actual implementation rather than listing hypothetical tracking tools. You can manage browser storage through your browser settings. Blocking storage or leaving the website does not remove messages you have already sent through an external communication provider.
06 / PRIVACY POLICY
Ask about your information
Email info@cleanology.qa with a concise explanation if you want to ask about enquiry information, correct a detail, or request deletion where appropriate. Provide enough context to locate the conversation without sending unnecessary identity documents. Additional clarification may be needed to avoid disclosing another person's information.
Requests depend on the information actually held, any applicable obligations, and the role of relevant service providers. We do not promise automatic deletion from third-party systems or a legal outcome in every case. For service questions rather than privacy requests, call or WhatsApp +974 709 709 29.